Welcome to the Sanofi PV Resources Toolbox!


This is your one-stop shop for pharmacovigilance (PV) information and documents related to the PV requirements applicable to the Sanofi activity you are working on.

  • Patient Programs refers to PSP (Patient Support Program), PAP (Patient Assistance Program), and CPP (Combination Patient Program)


  • Market Research refers to Customized Primary Market Research (PMR), Customized Syndicated PMR, Active Social Media Listening (Prospective analysis), Syndicated Secondary Market Research (SMR), Non-Customized Syndicated PMR, and Passive Social Media Listening as well as services applying the Sanofi standard of Conduct of Market Research


  • Digital Properties refers to the monitoring of websites, web pages, blogs, social media, networks, channels, internet fora, chat rooms, health portals and mobile applications collecting information, Active Social Media Listening, eCommerce platforms, sponsorship to third party (social influence campaigns, congresses, medical education, etc.)


  • “Other activities” refers to outsourced activities that are different from Patient Programs, Market Research, or Digital Properties



If you are newly assigned to any of the activities above, you need to complete the corresponding PV training before engaging in the activity. Please refer to the iLearn instructions in the category applicable to your activity and follow all the steps.





Important changes – August 26th, 2024


  • From Monday 26 August 2024 you will find updated PV Packet documents for use in Patient Programs, Market Research and Digital Properties:

    • PV Data Reporting forms were added to be used according to the type of activity:
      • Solicited Individual Safety Information (ISI) Collection & Documentation Form -> New Document
      • Unsolicited Individual Safety Information (ISI) Collection & Documentation Form -> New Document
    • Reconciliation templates were modified to include the INBOX ID as a possible PV Data report reference -> New Version
    • Instructions for Self-Registration and Training Access to iLearn were updated to add User Support contact details -> New Version
    • Global Instructions for Completion of the Solicited ISI -> New Document
    • Global Instructions for Completion of the Unsolicited ISI -> New Document
    • PV Contact List -> New Version

  • Please read the updated Guidance for Reporting of PV Data and carefully follow the instructions on how to use the forms and the PV Portal

  • For any questions about the use of the PV Packets, please contact: PSPVGovernance@sanofi.com. Please DO NOT use this email address to report PV data.
    For any questions on your contracted activity, please contact the Patient Program or Market Research Project Leader, or the Sanofi Business owner.

Category of Activities

For any question please reach out to your Sanofi Business Contact, the Program or Project Leader, or your Sanofi manager.

General Information & Important Communications and Guidance