Welcome to the Sanofi PV Resources Toolbox!


This is your one-stop shop for pharmacovigilance (PV) information and documents related to the PV requirements applicable to the Sanofi activity you are working on.

  • Patient Programs refers to PSP (Patient Support Program), PAP (Patient Assistance Program), and CPP (Combination Patient Program)


  • Market Research refers to Customized Primary Market Research (PMR), Customized Syndicated PMR, Active Social Media Listening (Prospective analysis), Syndicated Secondary Market Research (SMR), Non-Customized Syndicated PMR, and Passive Social Media Listening as well as services applying the Sanofi standard of Conduct of Market Research


  • Digital Properties refers to the monitoring of websites, web pages, blogs, social media, networks, channels, internet fora, chat rooms, health portals and mobile applications collecting information, Active Social Media Listening, eCommerce platforms, sponsorship to third party (social influence campaigns, congresses, medical education, etc.)


  • “Other activities” refers to outsourced activities that are different from Patient Programs, Market Research, or Digital Properties



If you are newly assigned to any of the activities above, you need to complete the corresponding PV training before engaging in the activity. Please refer to the iLearn instructions in the category applicable to your activity and follow all the steps.




Date of recent changes Updates
June 20th, 2025
  • Global Instructions for Completion of the Solicited ISI → new version V2.0 June 25
  • Global Instructions for Completion of the Unsolicited ISI → new version V2.0 June 25
April 24th, 2025
  • Instructions for Self-Registration and Training Access iLearn → new version with updated links to iLearn
February 18th, 2025
  • PV Contact List → updated
August 26th, 2024
  • Several documents updated to align with new PV Data reporting tools
  • Guidance for Reporting of PV Data : carefully follow the instructions on how to use the forms and the PV Portal

For any questions about the use of the PV Packets, please contact: PSPVGovernance@sanofi.com.
Please DO NOT use this email address to report PV data.
For any questions on your contracted activity, please contact the Patient Program or Market Research Project Leader, or the Sanofi Business Owner.

Please use the documents posted on this Toolbox as they are the most current ones. Avoid reusing previously saved forms and files.

Category of Activities

For any question please reach out to your Sanofi Business Contact, the Program or Project Leader, or your Sanofi manager.